Ordering Details

Please order in good time. We do our very best to get all orders out as quickly as possible, but at busy times of year, our turnaround time for processing and despatching orders does increase and therefore orders may take a little longer than normal to reach you. Please call us on 01654 702837 if you require a quote for 1st class post or UK Special Delivery. We can also arrange express overseas delivery to most destinations though this is rather expensive, please call or email us if you require a quote. We are open from 9am to 5pm (UK time) everyday except Sundays to take your call.

ORDERING & PAYMENT

Orders may be placed via our secure Website, by letter, telephone, or email. Most people order via the Website or by telephone, giving a credit or debit card number. We also accept cheques in GB pounds or US dollars for orders placed via letter. Please make all cheques payable to Coch-y-Bonddu Books Ltd.

We are very conscious of the need for credit-card security. We are PCI compliant and do not store card information. Web-site orders are channelled through Sage Pay, a secure processor, and we do not receive your card information. As soon as telephone orders are processed we shred all card information.

While we frequently have multiple copies of the books listed, whether new or second-hand, we recommend that you phone or email to confirm availability before sending a cheque. Please also provide us with a daytime telephone number or email address when ordering by post. When placing an order via the Website, you will receive an email confirming that we have received your order and are checking our stock. You will receive another email when your books are despatched.

U.K. mainland postage is charged by weight, up to a maximum of £5.00. Parcels of up to 2 kilograms will be sent by Royal Mail, and will normally be delivered by the postman, 3 to 5 working days after despatch. Parcels over 2 kilograms are sent by Parcelforce 48 Hour Service and may require a signature. Northern Ireland, the North of Scotland and offshore islands are more expensive. If you are unsure, please contact us for a quote.

Overseas postage is charged, by weight, at cost and is generally sent via Airmail. For America and places further afield, one book typically costs £7.00 to send, two or three together about £10.00. For Europe we charge about £5.00 for the first book, and £2.00 for each subsequent book. If you pay too much postage we will always refund you the difference.

PAYMENT
When your order is placed via our secure website, your payment is not processed until your books have been collected and are ready for despatch. This allows us the opportunity to offer you an alternative copy, if your first choice has already been sold and also to amend/reduce your postage costs. We will always contact you about any changes and you will always receive a payment receipt in your delivery.


ORDER QUERIES
Please allow at least 14 working days before contacting us to chase up your order. When placing an order you will be given an order reference number. Please retain this and quote it when making further enquiries.

IMAGES & CONDITION
We are gradually adding images of the front covers of books. In the case of modern books, these are scans of any fine copy of this book, and are as an example only. It is not necessarily the copy that you will be purchasing. In particular, if you are ordering a second-hand book please read the description. Do not assume that the book will look exactly the same as the image which appears on this site. If you require further images of a specific copy of a book then please do not hesitate to ask.